Prescription on Demand Warranty

Prescription on Demand Replacement/Refund/Exchange

If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 14 days from the date of receipt. The exchange must be of equal value to the original purchase.  All returns must be in original condition and packaging.  Once received, you will be provided with a return receipt for your insurance needs.

Single Vision Lenses - 14 Day Return Policy

We are committed to ensuring that our glasses are suitable for your needs and preferences. We offer a 14-day risk-free window for you to try them out and decide if they are satisfactory.

Progressive and Multifocal Lenses - 30 Day Return Policy

We understand that it takes time to become accustomed to Multifocal Lenses, ThinOptics covers Multifocals for up to 30 days from the day of receipt.  

Please note:  Multifocal Lenses often take time to become comfortable with.  Please reach out to our team or to your physician if you have any questions or concerns.  We will do our best to help you become familiar with the best ways to enjoy your new glasses.

***If you have a specific strength you would like to use for your intermediate vision field, please contact our customer service team***

Manufacturer's Defects

Your glasses come with a 30 Day warranty against manufacturer's defects.  Please note that refunds can only be claimed and filed within 30 days from the purchase date.

Eligibility Criteria for Replacement/Refund/Exchange

By using a product from ThinOptics, you agree to the guaranteed terms. The warranty does NOT cover expired prescriptions, improper use, scratched lenses, normal wear and tear, damage from pets or negligence, lost or stolen glasses, lost screws, accidental damage, altered products, or replacement products. The warranty only applies to the original purchase and requires proof of purchase. Customers are responsible for return shipping costs. ThinOptics reserves the right to approve or deny claims and offers account reviews for denied replacements.

For a full version of our policy including our Return/Exchange instructions, please see our policy link here